Refund policy
Return & Refund Policy
Every piece is carefully handmade and unique.
To ensure fair service, please record an unboxing video when opening your package — it’s required for after-sales support for fragile items.
If the item arrives damaged or defective, we’ll offer a full refund or replacement.
However, for personal reasons (e.g. change of mind or dislike), returns are accepted within 7 days, and the buyer covers return shipping.
To ensure fair service, please record an unboxing video when opening your package — it’s required for after-sales support for fragile items.
If the item arrives damaged or defective, we’ll offer a full refund or replacement.
However, for personal reasons (e.g. change of mind or dislike), returns are accepted within 7 days, and the buyer covers return shipping.
Return Conditions
• Returned items must be unused, undamaged, with tags attached, and in their original packaging.
• You’ll also need to provide the receipt or proof of purchase.
• Items sent back to us without first requesting a return will not be accepted.
How to Start a Return
• Please contact us at jx.studio.handmade.gift@gmail.com to start your return.
• If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
Questions
• If you have any questions about returns or exchanges, you can always reach us at jx.studio.handmade.gift@gmail.com.